Think of this like maintenance at an apartment. You find something that's broken, you tell us what's wrong, we fix it. You monitor our progress in your online portal.
If you just need to ask a question, email us at help@alvatheaters.com. If you're super upset about something that is dumb, email us at thisisdumb@alvatheaters.com.
If you'd rather talk/text, contact us at (855) 512-2700. We may not be able to answer the phone right away.
It's basically ChatGPT, but it's trained specifically on the Alva software. Write to it like you would a real person. https://chat.openai.com/g/g-Gcps0P5dy-not-a-dumb-chatbot